Login or create an account
CloseReturning Customer
I am a returning customer
Login or create an account
CloseRegister Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Thank you for registering with Jjewe!
You will be notified by e-mail once your account has been activated by the store owner.
If you have ANY questions about the operation of this online shop, please contact the store owner.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Return Policy
We want you to be completely satisfied with our jewelry products. If you need to return or exchange an item, our return policy is designed to provide you with a smooth and convenient experience:
Return conditions
Items must be unused and in the original condition they were received.
Original packaging and all related accessories must be included.
How to initiate a return
Please contact us within 30 days of receiving the item to request a return or exchange.
Provide your order number, details of the returned item, and the reason for the return.
Return process
Once your return request is approved, we will provide you with specific return instructions.
Please package the returned item properly to avoid damage during shipping.
Refund policy
Once we receive the returned item and confirm that it meets the policy requirements, we will begin processing the refund.
Refunds will be refunded to the original payment method used at the time of purchase.
Refunds usually take 3-5 business days to be credited to your account.
Exchange policy
If you need to exchange the size, color or design of the item, please indicate your request when requesting a return.
Exchanges are subject to product inventory availability.
Shipping Instructions
If the reason for the return is not a product problem or our error, the return shipping fee is borne by the customer.
For returns due to defective products or shipping errors, the shipping fee is borne by us.
Damaged or defective products
If the product you received is damaged or defective, please contact us as soon as possible and provide relevant photos.
We will quickly resolve the problem for you to ensure your rights.
Non-returnable products
The following products may not be eligible for return:
Gift cards
Special or clearance items
Customized products
Please check the product description for specific return restrictions.
Contact us
If you have any questions or need assistance, please feel free to contact our customer service team. We will do our best to ensure that your return or exchange process is smooth and hassle-free.
We value your satisfaction and thank you for choosing our jewelry products!